Who we are
HRG Urology Services Ltd provide urology consultation and treatments.
What is a privacy notice?
A privacy notice is a statement by HRG Urology Services Ltd to patients, service users, visitors, carers, the public and staff that describes how we collect, use, retain and disclose personal information which we hold as a consequence of the operation of our website, our newsletters and the provision of our products and services. This privacy notice is part of our commitment to ensure that we process your personal information fairly and lawfully.
This notice also explains what rights you have to control how we use your information.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the supervisory authority for data protection issues in the UK (phone 0303 123 1113, or www.ico.org.uk/concerns).
Changes to this privacy policy
We will need to update this privacy policy from time to time as the law and/or our business changes and develops.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Why and how we collect information about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data).
We may process personal information about you which will be used to support delivery of appropriate care and treatment. These records may include but are not limited to:
- Basic details, such as name, address, date of birth, next of kin and insurance details
- Contact we have had, such as appointments and home visits
- Details and records of treatment and care, including notes and reports about your health
- Results of X-rays, blood tests and other investigations
We may also process special category personal data such as sexuality, race, your religion or beliefs, and whether you have a disability, allergies or health conditions. This information helps staff involved in your care to deliver appropriate treatment and care plans that meet your needs.
Where we need to collect personal data by law, or under the terms of a contract that we have with you, and you fail to provide that data when requested, we may not be able to provide our services to you. We will notify you if this is the case.
We collect personal data through direct interactions (forms, conversations, post, phone and email) and from third parties, including a referral from your GP or healthcare professional, or the hospital provider you have received treatment from.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- With your consent — you can withdraw your consent at any time by emailing rashmihgodbole@gmail.com.
- Where we need to perform a contract we are about to enter into, or have entered into, with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where it is necessary for preventative or occupational medicine, medical diagnosis, the provision of health or social care or treatment, or the management of health or social care systems or services.
We use it to inform decisions about your care, to make sure your treatment is safe and effective, to work with other organisations involved in your care, to review the care we provide, to train healthcare professionals, for research and audit, and to prepare statistics on private healthcare performance measures.
| Activity | Type of data | Lawful basis for processing |
|---|---|---|
| Correspondence: letters and medical reports to patients, other health care providers and insurance companies | Personal data, e.g. name, date of birth, address, medical conditions, insurance details | Consent, legitimate interest, performance of a contract and health purposes |
| Invoicing | As above | As above |
How information is retained and kept safe
Information is retained in secure electronic and paper records, and access is restricted to only those who need to know. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to.
We only keep personal data for as long as necessary for the purposes we collected it for, including legal, accounting or reporting requirements, and we regularly review our retention periods.
Who the information will be shared with
To provide the best care possible, we sometimes need to share information about you with health and social care organisations and regulatory bodies. Information sharing is governed by specific rules and law.
International transfers
Data is sent securely on Dropbox to India for medical transcription services to Ms Madhurekha Ketkar. We are satisfied that she has sufficient controls in place to protect the privacy of patients.
Your rights
You have the right to access, transfer, correct and erase your personal data, to object to or restrict how we process it, and to withdraw consent where we rely on it. You will not usually have to pay a fee. We may need to confirm your identity first, and we try to respond to all legitimate requests within one month.
Contacting us about your information
Please contact us if you have any questions about this privacy policy or the information we hold about you, or would like a copy of it. Email: rashmihgodbole@gmail.com